After Sales Service en
Service, both after sales and as a product, is one of the most important instruments for long-term, profitable customer retention. Yet the factors that contribute to service profitability are not the same as those in more conventional sales areas. A strategically planned, professionally managed service centre can thus make a significant and profitable contribution to lasting business success in the technology sector.
Our service segment check is a customised analysis of your specific situation that includes benchmarking, identifying strengths and weaknesses, and recommendations for action.
What you get
- Fast, precise benchmarking for your competitive environment
- Detailed evaluation of current service activities in after-sales
- Transparent catalogue of revenues and profits
- Weighting of potential of your installed base
- Recommended steps for realistic implementation
- Set-up of processes for lasting, profitable customer retention
- Foundations for developing a high-value service strategy